One Care - Enrollment and contact information
About One Care
One Care is a way to get your MassHealth and Medicare benefits together.
One Care offers services that you can't get when your MassHealth and Medicare benefits are separate. With One Care, you have one plan, one card, and one person to coordinate your care.
It's a better, simpler way to get care for your individual needs and goals.
Eligibility:
Age: 21-64
Insurance: MassHealth Standard or CommonHealth & Medicare A, B
How to enroll
Member Services contact
CCA member services: 866-610-2273 (TTY 711)
UnitedHealthCare member services: 877-842-3210
Tufts Health member services: 1-855-393-3154 (TTY711)
The client
Provide clients with information about One Care:
- Explain the services One Care provides
- Check what medication is covered with One Care
- Find out if the PCP is covered under One Care
How to document
Smart Sheet: 01/07/2025 ERS Jane Doe called and spoke to the client. The client agreed to enroll into One Care. Plan start 02/01/2025 Your submission tracking number is: 01045461078 Your Health Plan Submission is: UNITEDHEALTHCARE CONNECTED
Carelogic: ERS Jane Doe called and spoke to the client. The client agreed to enroll into One Care. Plan start 02/01/2025 Your submission tracking number is: 01045461078 Your Health Plan Submission is: UNITEDHEALTHCARE CONNECTED
Inform referent
Update the referent via email or phone. Let them know the client has been enrolled into One Care with start date and which agency CCA, UnitedHealthcare, Tufts
Engagement & Retention Manual
For more detail information please see the Engagement & Retention Manual: Click here